Terms and Conditions
Terms and Conditions are as follows:--
TERMS OF SERVICE
The Site, Application and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 or older.
How the Site, Application and Services Work
The Site, Application and Services can be used to facilitate the listing of air courier services and arranging of and payment for transportation of shipments by couriers. If you wish to list travel plans, you must first register to create an Trivy Account. Senders may only use the platform after applying to be a Sender including, but not limited to submitting their TSA Indirect Air Courier Certification Number or their TSA Known Shipper number. As stated above, Trivy makes available an online platform or marketplace with related technology for Couriers to list trips and Senders to place shipment orders. Trivy staff or employees, or affiliates are not the Senders. Members create an account by entering their cell phone number, email address and a password. Couriers may be required to provide a photo of their driver’s license or passport for identity confirmation. Couriers may also be required to provide their Social Security number in order to receive payment to their bank account and for tax purposes. Couriers list their air travel itinerary details and how many checked bags space are available for Courier shipping. Couriers must provide anIndian Bank account information to receive payment upon delivery. Trivy utilizes Paytm Payment Gateway as it’s payment provider. Courier will receive notification if they have a Shipment at least 6 hours before departure. Trivy staff or contractors will arrange delivery of Shipment to Courier at their departure airport and pickup from destination airport. If Courier is an Trivy Flights Customer they are guaranteed to have a Shipment and are required not to depart without Shipment unless expressed in writing by Trivy. Couriers can view their income balance at anytime in their account view. Couriers enter a valid Indian bank account and request a withdrawal at anytime. Funds are usually available within 2 to 3 days of a confirmed delivery.
Couriers are required to be at least 18 years old, be a Indian citizen or resident, and have a valid Indian bank account. Couriers may be required to upload a copy of their Indian Govt. issued driver’s license or passport.
Duty and Tax
The Sender agrees to declare if the item they are shipping is for commercial purposes or if duty or tax is due on the item upon entry into a country. If the item requires a duty or tax, Sender is required to pay the entire fees associated with the items. If documentation is required to enter the country with the item, the Sender agrees to provide all documentation necessary. Courier shall not be responsible for any customs clearance activity unless expressly told prior to accepting Shipment. Courier shall not be held responsible for any duty or tax fees. Trivy contracts with customs brokers when required. Courier is not liable to any Shipments transported into the country. Trivy ensures that all Shipments comply with known foreign entry and duty laws.
As a Courier, you will receive applicable Delivery Fee per checked luggage space as listed on Trivy.com for the route you are servicing. Trivy will process all payments due to you through Paytm, its third-party payments processor. Trivy reserves the right to withhold all or a portion of Delivery Fees if it believes that you have attempted to defraud or abuse Trivy or Trivy’s payment systems.
TRIVY provides insurance up to Rs.5000per shipment. Any shipment that requires insurance over Rs.5000 will be subjected to an additional fee. This fee shall be 5% of the IDV. For example purposes, if the IDV of an item is Rs.10000 and a Customer requests to purchase insurance for the entire value of the item, the fee shall be 5% multiplied by the (IDV minus Rs.5000). 5% x (Rs.10000 – Rs.5000) = Rs.250. Insurance only covers damage or loss while the shipment is in TRIVY’s possession. TRIVY cannot be held responsible if an airline loses an Item or Shipment, or if Customs takes possession or destroys the shipment. TRIVY will not be responsible if there is consequential damage that results from the delay, damage or loss of a Shipment. If a Customer has a valid claim, they will receive reimbursement within three to ten (3 ~10) business days. Proof of purchase price is required to receive the full claim. Trivy does not take part in any kind of Custom Clearance Operations. So make sure that you have read all the terms and policies and you follow the guidelines of DGCA and Airlines guidelines related to carrying goods and products in your luggage. If anything stops due to customs then Trivy is not responsible.
PLEASE NOTE THAT, AS STATED ABOVE, THE SITE, APPLICATION AND SERVICES ARE INTENDED TO BE USED TO FACILITATE COURIERS PROVIDING SHIPPING SERVICES TO SENDERS. TRIVY SCREENS AND CERTIFIES ALL THE CONTENTS CONTAINED IN PACKAGES AND THE CONDITION, LEGALITY OR SUITABILITY OF ALL ITEMS AND LUGGAGE. TRIVY SHALL PROVIDE TO COURIER A MANIFEST INCLUDING PHOTOS, DESCRIPTIONS AND VALUES OF ALL SHIPMENTS. COURIERS ARE WELCOME TO INSPECT ALL SHIPMENTS PRIOR TO TRAVEL. COURIER IS NOT LIABLE FOR THE CONTENTS OF ALL THE ITEMS CONTAINED ON THE MANIFEST.
REQUIRE BY BUREAU OF INDUSTRY AND SECURITY, DEPARTMENT OF COMMERCE, AND TRANSPORTATION AND SECURITY ADMINISTRATION, Sender MUST aware of Indian Export Control Policy. It is the Sender’s responsibility to ensure all shipment information is provided is correct and compiled. More infomation regarding screening lists can be found at https://www.export.gov/article?id=Consolidated-Screening-List.